RETURNS & EXCHANGES
You may request a return or exchange within 30 days of delivery, based on the carrier's tracking. Items must be new, unused, and in their original packaging. This policy covers orders placed on tuccilimited.com; for a purchase from a dealer or another retailer, please contact that seller.
ITEMS THAT CANNOT BE RETURNED
- Custom orders.
- Items that have been worn, washed, or used.
- Items marked final sale.
- Orders shipped outside the United States. International orders are final sale, except for orders shipped to Mexico as described below.
- Wood bats. All wood bat sales are final; defects are covered by our Warranty Policy.
ORDERS SHIPPED TO MEXICO
As Mexican law provides, you may cancel an order shipped to Mexico within 5 business days of delivery. To cancel, contact customer service within that time with your order number, then return the items unused and in their original condition and packaging, with return shipping and insurance at your expense. We refund the price of the items once we receive and inspect them; shipping charges, duties, and taxes are not refunded.
MIS-SHIPMENTS, SHORTAGES & DEFECTS
To report a mis-shipment, shortage, or defect, contact customer service within 30 days of delivery with your order number and photos of the item, the packaging, and the shipping label. We may ask you to return the item for inspection. Approved claims are resolved by replacement, repair, or refund, at our discretion unless local law gives you the choice. This applies to every order, including custom and international orders.
HOW TO RETURN
A Return Authorization is required before you return any item. To request a return or exchange, use our returns portal.
Pack returns securely in the original packaging. Returns sent without a valid Return Authorization, requested more than 30 days after delivery, damaged in return transit, or received in a condition that does not meet this policy are not eligible for a refund and may be sent back to you at your expense.
RETURN SHIPPING
At checkout, you can add return shipping coverage through Redo, a third party; the price is shown at checkout. Redo coverage pays return shipping on eligible returns made through our returns portal. Without Redo coverage, return shipping is at your expense.
Redo is not available on orders shipped outside the United States or on orders that contain non-returnable items, such as wood bats.
REFUNDS
We inspect every returned item when it arrives. Approved refunds are issued to your original payment method for the price of the returned items; original shipping charges are not refunded. Once a refund is issued, please allow up to 10 business days for it to appear on your statement, depending on your bank.
MORE INFORMATION
Order changes and cancellations are covered in our Cancellation Policy, and warranty claims in our Warranty Policy. For anything else, please contact customer service.
This policy does not limit any rights you have under applicable law.